Shipping & Fulfillment Policy
Last Updated: September 2026
1. Clinical Review & Pharmacy Processing
Restore Health coordinates at-home therapies in collaboration with James E. Boyd, MD APMC and licensed, accredited compounding specialty pharmacies (including Cure Stat Rx):
- Clinical Approval: All prescription orders—including self-administered NAD+ and Glutathione injection kits, topical compounded hair sprays, and medical weight loss therapies—require an online medical intake questionnaire and clinician review. Medical approval typically takes 1 to 2 business days.
- Compounding Preparation: Following provider authorization, your prescription is sent to a licensed partner pharmacy where it is compounded, sterile-inspected, labeled, and prepared. Pharmacy compounding typically requires 1 to 3 business days.
- Elective Consultation: If our clinical team notes any potential contraindications or requires clarifying health details, a clinician will contact you prior to dispensing.
2. Cold-Chain Packaging & Shipping Methods
Many of our injectable nutrients and wellness compounds are temperature-sensitive and require strict handling to maintain biological integrity:
- Insulated Packaging: Temperature-sensitive therapies are dispatched in custom insulated coolers equipped with medical-grade refrigerant gel packs designed to maintain safe transit temperatures.
- Expedited Transit: Shipments are handled via expedited express carriers (FedEx, UPS, or priority courier). Typical transit times range from 1 to 3 business days depending on regional destination.
- Dispatch Schedule: To protect medications from sitting in carrier transit depots over the weekend, cold-chain orders are dispatched Monday through Thursday only. Orders approved after Thursday midday ship the following Monday.
3. Delivery Addresses, Signatures & Prompt Retrieval
- No P.O. Boxes: Due to regulatory mandates and delivery safeguards, prescription medications cannot be shipped to P.O. Boxes, APO/FPO locations, or parcel lockers. A complete residential or business street address is mandatory.
- Adult Signature: Depending on medication classification and courier requirements, an adult signature (18+) may be required upon physical handover.
- Immediate Refrigeration: You are responsible for tracking your shipment and transferring temperature-controlled therapies into a standard household refrigerator (36°F to 46°F / 2°C to 8°C) immediately upon arrival as indicated on the package insert.
4. Geographic Service Areas
Telehealth consultations and medication distribution are subject to federal regulations and state-by-state medical and pharmacy licensure. We fulfill therapies only within authorized states and jurisdictions. If an order is placed for delivery to an address outside our authorized geographic footprint, the order will be cancelled and any funds refunded in full.
5. Tracking & Delivery Telemetry
You will receive an automated shipping notification with your tracking number as soon as your medication is verified and accepted into the carrier system. Please allow up to 24 hours for carrier tracking updates to register online.
6. Damaged, Defective, or Compromised Shipments
If your package arrives physically damaged, leaking, or warm to the touch (where cold-chain refrigeration was specified):
- Do not discard any packaging or administer the medication.
- Take immediate, clear photographs of the exterior carton, shipping label, and internal vial/packaging.
- Notify our operations team within 24 hours of delivery by calling (858) 351-3255 or emailing Info@RestoreHealthIV.com.
- Our pharmacy coordinators will review the carrier log and packaging status to arrange an immediate replacement where warranted.
7. Returns & Refund Policy
- Federal Prohibition on Medication Returns: In accordance with federal guidelines and California Board of Pharmacy regulations, prescription products, compounded pharmaceuticals, and sterile injection vials cannot be returned, restocked, or refunded once they have departed the dispensing pharmacy. All dispensed prescription orders are final.
- Clinical Ineligibility Refunds: If our medical providers evaluate your intake questionnaire and determine that a requested therapy is medically inappropriate, unsafe, or contraindicated, your payment will be refunded 100% back to your original payment method.
8. Fulfillment Questions & Support
For questions concerning your delivery, prescription status, or carrier logistics, please contact our clinic team:
- Entity: Restore Health and Wellness, Inc. / James E. Boyd, MD APMC
- Department: Pharmacy & Fulfillment Coordination
- Clinic Address: 12220 World Trade Dr, Suite 130, San Diego, CA 92128
- Phone: (858) 351-3255
- Email: Info@RestoreHealthIV.com